Reservation Terms and Conditions – updated 24 January 2021
By making a reservation at Riverside Haven Lodge and Holiday Park, you agree to abide by these Terms and Conditions.
1. Reservations
Reservations are a contract between Riverside Haven Lodge and Holiday Park (‘us’, ‘we’, ‘our’, ‘management’) and the person, aged 18 years and over, named on the Reservation (‘you’, ‘your’, ‘the reservation holder’).
Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible/liable for occupants and visitors of that site/accommodation. Riverside Haven Lodge and Holiday Park reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.
2. Check-In and Check-Out
The reservation holder must register and pay any balance due on arrival or on account before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a ‘non-arrival’ and cancelled without refund, allowing your site/accommodation to be re-let.
Check-in time is from 2pm for camping and all accommodation and check-out time is before 10am for all accommodation and camping unless discussed with management.
Please do not ask for early check-in or late check-out during Peak Season.
If you will be arriving after 6.30pm, please let us know.
Our reception closes at 10.30pm.
3. Minimum Stays Peak Season & Public Holidays
Peak Season is 20th December until the end of Waitangi Weekend.
Minimum nights stay will apply for Peak Season and Public Holiday weekends. Please check your minimum stays at the time of booking.
Any requested bookings less than the above noted minimum night stay is at the discretion of the General Manager.
4. Payment Policy
Online bookings, via our website, will be charged in full at time of booking.
We accept Visa, Mastercard and PayPal (a 2.8% credit card surcharge applies). See below for cancellation policies.
One payment per booking (no split accounts) to be paid in full on arrival if not pre-booked.
If for any reason, other than those provided for in section 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation reduced by an administration fee, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.
Cancellation and Amendment Policy (excluding Peak Season see 3 & 5a)
5. Policy Terms and Conditions
Lodge Accomodation: If you cancel your booking and provide at least 72 hours written notice (by email with booking reference number noted) prior to the day of arrival, then a 75% refund will apply.
If you cancel your booking (by email with booking reference number noted) with 72 hours of your booked day of arrival, then a 25% refund will apply.
However, if you cancel on the day of arrival or do not show up you will be charged for the full amount due (booked).
If you choose to leave early, no refunds will be paid and the balance of the booking will not be transferable.
Campsite Accomodation: On booking a camp site we require a 33% deposit which is non refundable at all times.
On the following public holidays: Waitangi Weekend, Easter, Queens Birthday, Labour Weekend, Christmas & New year, payment of balance can be paid on arrival or on account payable on departure.
5a. Peak Season (see 3)
We require written (email with booking reference number noted) notice of all cancellation and changes to confirmed Peak Season bookings.
After 28th August for the upcoming ‘Peak Season’, 50% of your total confirmed booking is non-refundable and non-transferable. Payment cannot be transferred as ‘credit’ to other bookings held by you or by other parties.
After 1 November for the up-coming ‘Peak Season’, 100% of your total confirmed booking is non-refundable and non-transferable. Payment cannot be transferred as ‘credit’ to other bookings held by you or other parties.
Note: Confirmed Peak Season bookings cannot be moved to dates outside of Peak Season, reservations cannot be changed or made less than the minimum stay booked.
6. COVID 19
If you have made a booking after 1 September 2020 and Covid-19 New Zealand Public Health Response Order means that you cannot legally travel to the Holiday Park on the day on which your booking is scheduled to commence:
Non-Peak Booking Period: You choose either a full refund of any amount which you have paid to us or a full credit; or
Peak Booking Period: We will give you a full credit of the amount you have paid to us to be used by you at any time, subject to availability.
Inaccessibility to Riverside Haven Lodge and Holiday Park:
Please advise us before arrival if you want to change the number of people in your reservation. The maximum number of people allowed in accommodation is specified in the Room Descriptions.
Any changes outside of this policy is at the discretion of General Management only.
7. Child Policy
Child rates apply to children ages 2 -12 years inclusive. No charge for infants under 2 years old. Parents will be held responsible for their children at all times. Younger children must be supervised at all times and accompanied by an adult in the communal facilities.
8. Pet policy
Sorry, you and your visitors cannot bring animals into the lodge accommodation and camp site at any time (except Service Dogs).
Request for dogs on camping sites on arrival are permitted, as long as all dogs are kept on leads and owners clean up after their dogs.
9. Privacy Act
Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.
10. Guest Behaviour
We are a family-oriented Lodge and Holiday Park and expect reasonable, courteous behaviour from all our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time with refund, if behaviour is deemed unacceptable by the General Manager.
11. Cleaning / Damage
Management reserves the right to recover cost where extra cleaning is required. We would appreciate your respect of the property by doing the dishes, putting them away and leaving the accommodation in a clean and tidy condition.
Please notify reception of any breakages or damage to resort property.
Management reserves the right to recover all costs.
12. All Visitors Must Report to Office
All Visitors must report to office on arrival to sign-in on Covid-19 registration form.
All Visitors will be charged at fee of $1 per person on arrival
All Visitors cars are to be parked in the visitor’s carpark and not taken into camp unless authorized by Management.
No Visitors Dogs are the be taken into camp.
Please review our Resort Rules for information on behaviour, alcohol, parking, using powered sites, smoking, visitors, bikes, rubbish and more.